9:30 am - 10:00am 

Registration/Continental Breakfast in the Auditorium

10:00 am - 10:10 am

Welcome & Host Facilities Remarks
Lee Anne Eddy, RN Market Director of Patient Care, Shriners Children’s Hospital Midwest 

10:10 am - 11:00 am 

How the Leadership Superpower of Curiosity Wins
Tammy Tiller-Hewitt, FACHE CEO, Tiller-Hewitt HealthCare Strategies 

This keynote reveals why curiosity, not just persuasion, is the ultimate leadership skill for uncovering physician needs, forging trusted relationships, and gaining easier access. The session will equip attendees with a practical ‘curiosity framework’ to elevate their position, influence, and impact.

11:00 am - 11:10 am

Break

11:10 am - 12:00 pm

 My Ego is Not My Amigo
Jessica Myers, COTA/L Physician Liaison, Shriners Children’s Hospital 

The line between confidence and ego can be subtle-but critical. This session will help physician liaisons reflect on how they show up in their roles, identify behaviors that may be perceived as ego-driven, and strengthen the kind of authentic confidence that builds trust. Jessica will incorporate a breakout to enhance a liaison’s ability to collaborate with peers, enhance and elevate their business plan, and refine their communication style- while navigating internal and external barriers. 

12:00 pm - 1:00 pm

Networking Lunch
Location: Atrium (located on the lower level) 

1:00 pm - 1:30 pm

Hybrid Horizons: The Evolving Role of Virtual Engagement in Physician Relations
Kathy Mangel
Physician Liaison, Shriners Children’s Hospital 

Virtual Outreach Session: As physician availability in clinic becomes more limited- virtual engagement has started to trend in busy practices and systems looking to maximize their providers productivity. Now more than ever, creating success within virtual outreach, virtual meetings, CME/Virtual Grand Rounds, and virtual presentations is a necessary skill to maximize your outreach and impact. This session will provide best practice tips, tricks, and strategies for planning virtual meetings, along with ways to gain optimal engagement and attendance in the virtual landscape. 

1:30 pm - 1:55 pm

Session information to follow.
Zach Brown, Senior Director, Business Development
The Ohio State University Wexner Medical Center

1:55 pm - 2:05 pm 

Break

2:05 pm - 3:05 pm

Real Talk, Real ROI: A Transparent Panel for the Modern Liaison 
Moderated by Tammy Tiller-Hewitt, FACHE

Laurie Lindsey, Physician Liaison, Shriners Children’s Hospital
Lyn Reed, Director Business Development, Oncology, Community Health Network
Dr. Shubhra Mukherjee, PM&R, Shriners Children’s Hospital
Zach Brown, AAPL President, Senior Director, Business Development, The Ohio State University Wexner Medical Center

Where transparency meets transformation- real feedback for real professional growth. This mixed panel will answer 4 pre-planned panel questions focused on the physician liaison ROI, engagement, successful campaigns, and the information that would make them want to engage with you! In this hour, the panel will provide honest feedback on what leaders really value, what works, and how to show your worth both internally and externally. During this session, an open Q&A will be provided for liaisons to ask questions and engage in candid conversations with leaders and liaisons on what truly drives engagement and results.  

3:05 pm - 3:20 pm

Closing Remarks